Privacy Policy

At Miva Food, customer satisfaction is our top priority. We maintain strict quality standards to ensure you receive fresh, authentic, and safe products. However, in rare cases where there’s an issue, we offer a simple and fair Return & Replacement Policy:

✅ Applicable Conditions:
If your delivered item is damaged, expired, or incorrect, please report it within 30 mins of delivery.
You must provide photo/video proof via WhatsApp or Messenger at the time of delivery or shortly after.
Returns are only accepted at the time of delivery. Once accepted by the customer, products are considered final due to the perishable nature of certain food items.
For courier deliveries outside Dhaka, we do not offer return but may offer partial refund or credit if the issue is valid and reported immediately with proof.

🔁 Replacement Process:
Contact our support team: +8801735751741

Share order ID, issue details, and photos/videos.

If valid, we will send a replacement or issue store credit as soon as possible.